On-site Care Advice in Northern Germany

Our Mission

The "Care-Answer Principle"

Three structured steps to bring clarity, organization, and relief to your care journey.

Understand

We assess your individual family situation holistically. In a personal conversation, we listen closely to fully understand your wishes and real support needs in detail.

Organize

We untangle the bureaucratic jungle. You will receive a clear explanation of your legal and financial entitlements and how we can systematically prepare them for you.

Implement

We do not leave you alone with applications or daily care routines. We support and advise you on-site until the next steps are initiated and your daily life is noticeably relieved.

Advisory Offers

Our Core Services

The costs of our advice and training can be billed directly to the care insurance fund if eligibility requirements are met - leaving you with no private costs.

Advisory Visit according to § 37.3 SGB XI

Do you receive care allowance (Pflegegeld) and require the regular advisory visit according to § 37.3 SGB XI? We visit you at home, review your care situation together, and provide practical advice. Not as a control, but as real support.

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Care Training according to § 45 SGB XI

In our care training, we demonstrate practical care tasks directly in your home environment. This includes hands-on instruction, increased confidence in dealing with care needs, and concrete tips for relief.

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Individual Care Advice & Family Support

We take the time to listen, organize your care situation together, and focus on what is feasible. We create a supportive space for concerns, questions, self-care, and emotional stabilization.

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Specialized Expertise

Care Advice and Support for Children and Adults

Our family-centered approach - for the best possible cooperation in daily care.

Children in need of care, outpatient intensive care, or palliative care present families with unique professional and emotional challenges. We guide you, clarify the situation, and help identify next steps and suitable resources.

Children in Need of Care: Guidance for families with chronically ill, disabled, or care-dependent children.
Outpatient Intensive Care: Advisory support for particularly complex care situations involving multiple parties.
Palliative Care: Compassionate advice and guidance during severe phases of illness and in the final stage of life.
Applications, Aids & Resources: Support in organizing documents, responsibilities, and possible next steps.
Emotional Relief: Room for concerns, questions, and overwhelm to strengthen and support family caretakers.

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Daria Kägler im Gespräch mit einem Vater und seinem Kind, Symbole für Sicherheit und kindgerechte Betreuung

Holistic Guidance

Care affects more than just daily routines.
It impacts your entire life.

When a loved one requires care, it often changes more than just daily organization. Many family members experience shock, grief, uncertainty, or overwhelm.

We take these feelings seriously. Our consultations are not only about benefits, applications, and care aids, but also about helping you regain direction, confidence, and control.

Together we look at the remaining resources, identify possible next steps, and determine how caretakers can find relief without losing sight of themselves.

Relief and Guidance

Our Supportive Assistance

As an advisory interface, we help you understand your rights within the care system and find direction in daily life.

Application & Paperwork Service

We help you clearly fill out applications for care insurance funds, prepare you for the visit of the Medical Service (MD), and support you with appeals.

Care Aids & Home Adaptation

We advise you on useful aids (e.g. care beds, hoists) and provide guidance on barrier-free living space improvements (e.g. bathroom renovation) including possible subsidies.

Network & Liaison Support

We assist you in coordinating with doctors, outpatient care services, therapeutic practices, and support services to ensure optimal collaboration.

Free Information Material

Download Our Info Flyer for Free

Our compact flyer summarizes the most important information about our care advice in a clear layout. Ideal for reading at your leisure or sharing details with family members.

Services Overview: Key details regarding mandatory advisory visits (§ 37.3 SGB XI) and practical care training (§ 45 SGB XI).
Care Support & Help: A brief guide on care grades, MD assessment, and finding relief in daily care.
Service Area & Contact: Our area of operation in Northern Germany, along with direct phone number and email for Daria Kägler at a glance.
Flexible Printing: The print version is perfect for printing at home, displaying in clinics, or passing along.

Download Information Material

Choose your preferred version to start downloading the PDF file directly.

Digital Web Version PDF • 1.7 MB • For smartphones, tablets & PCs

Print Version PDF • 3.0 MB • For your own high-quality printout

Answers to Your Questions

Frequently Asked Questions about Care Advice

Here you will find clear answers to important questions regarding care advice, care training, and general support.

If you receive care allowance (Pflegegeld) and are cared for at home by relatives or other private caretakers, the advisory visit according to § 37.3 SGB XI is mandatory from care grade 2. For care grades 2 to 5, this advice must be requested semi-annually. For care grades 4 and 5, it can still take place quarterly upon request. The appointment is not a control visit, but is intended to strengthen home care and provide practical support.

The advisory visit according to § 37.3 SGB XI is a statutory consultation for care allowance recipients and follows fixed intervals. Care training according to § 45 SGB XI, on the other hand, is a voluntary support service where we demonstrate practical care techniques, mobilization, back-friendly working methods, or the use of aids directly in your home. This training can be requested as needed and is not tied to the semi-annual advisory interval. Both services can be billed directly to the care insurance fund if requirements are met.

Yes. The costs for our advisory visits (§ 37.3 SGB XI) and care training (§ 45 SGB XI) are billed directly to your care insurance fund. In most cases, if eligibility criteria are met, there are no private out-of-pocket costs.

Yes, we usually advise you in your familiar home environment. This allows us to assess the care situation on-site and provide targeted support. Additionally, depending on your needs, telephone or video consultations are also possible.

Yes. Families with children who are in need of care or chronically ill often face particularly complex professional and emotional challenges. We accompany you with advice, also in sensitive situations such as outpatient intensive care or palliative care, and help identify next steps and suitable contact points.

As part of our consultation, we are happy to point out possible pathways, therapeutic contacts, and support options to help you find your bearings. However, the concrete prescription, scheduling, and execution of therapies remain the responsibility of the respective physicians and therapists.

Personally here for you

Service Area & Trust Factors

Your mobile care advice for Stormarn, Lübeck, and Bad Oldesloe

Our consultations generally take place in the comfort of your home. This saves you strenuous journeys and allows us to realistically assess your living and care situation on-site. Whether in Stormarn, Lübeck, Bad Oldesloe, Kiel, Schwerin, Wismar, or Neumünster - we help you understand and claim your rights in the care system.

100% Free of Charge

Direct billing with the care insurance funds.

On-site Approach

We advise you in your familiar environment.

Our Service Area in Northern Germany

We conduct consultations in the following cities, counties, and regions:

Kiel Kreis Plön Neumünster Kreis Segeberg Kreis Stormarn Lübeck Wismar Schwerin Herzogtum Lauenburg Hamburg-Ost

Daria Kägler

Qualified Nurse & Care Consultant

0177 173 2304

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Care raises questions.We provide answersand peace of mind.